Frequently Asked Questions

No. All sales are final. No refunds or exchanges are permitted.

All of our venues are ADA compliant.

Most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully – viewer discretion is advised.

PIFF Reimagined streaming tickets can be purchased online at www.ptownfilm.org/festival. Tickets for the Wellfleet Drive-In are available at https://www.wellfleetcinemas.com/drive-in-theatre/

You must be logged into our website with the same email you used to purchase the pass. Click on the person icon at the top right of calendar. 

Contact boxoffice@ptownfilm.org for help.

The ticketing system will prompt you to enter your member id before purchasing or log in here. Unfortunately, PFS memberships are not honored at the Wellfleet Drive-In.

No. Please visit the Drive-In website for their seating policies.

A Pass is a credential that allows you to log in, browse and stream as many films as you’d like. PIFF Reimagined Pass will NOT work at the drive-in and is ONLY a virtual pass. To learn more about passes click here.

A limited amount of passes are available while supplies last.

Opening and Closing Night screenings are signature festival events with exciting guests at PIFF Reimagined’s premier venue, Wellfleet Drive-In. All screenings require a ticket reserved in advance. PIFF Reimagined Passes are ONLY for streaming films and will not be accepted at the Drive-In.

No, Movie Pass is not accepted at any festival venue.

PIFF Reimagined does not have hard tickets. You will receive an email confirmation with instructions. If you are purchasing tickets for the Wellfleet Drive-In, please visit their website for details.

PIFF Reimagined will not have box office hours this year. All streaming tickets are available online. Tickets to the Wellfleet Drive-In are available at wellfleetcinemas.com/drive-in-theatre/
For questions, contact boxoffice@ptownfilm.org

You can watch content on PCs running Windows 7+, and Intel-based Macs running OSX 10.12+. You can also watch films on Android tablets and phones using Chrome, and on iPhones and iPads using Safari.

Windows 7, Windows 8.1 or Windows 10. Supported browsers: Google Chrome, Firefox, Microsoft Edge, Opera. We recommend using the latest version of your browser. Internet Explorer is not supported.

Mac OSX 10.12 or later. Supported browsers: Google Chrome, Firefox, Safari, or Opera. We recommend using the latest version of your browser.

Yes, you can watch content using Safari on iOS 11.2 or later. Please note that you must have “Screen Mirroring” turned off for content to play.

Yes, you can watch content using Chrome on Android 6.0 or later. 

You can Chromecast from a Chrome web browser on PC and Mac computers as well as Android devices by selecting the cast button in the bottom right-hand side of the player. 

You can AirPlay from most browsers if you have Apple TV by selecting the cast button in the bottom right-hand side of the player.

Use the password reset option on the login page to reset your password. You will need access to the e-mail address you use to log in.

We use adaptive bitrate streaming which means the streaming quality will automatically adjust based on your internet speed. If your internet connection is poor or inconsistent you may experience problems during playback. If you’re on wifi, try moving closer to your router.

Load More