Frequently Asked Questions

Three of the festival’s screening venues are located within walking distance of each other in Provincetown. They are Waters Edge Cinema at Whalers Wharf, 237 Commercial Street, Town Hall, 260 Commercial Street, and the Art House, 214 Commercial Street. The fourth venue is Wellfleet Preservation Hall, 335 Main Street in Wellfleet.

All of our venues are ADA compliant.

Most films are not yet rated and we are unable to advise on appropriate content. Please be sure to read film descriptions carefully – viewer discretion is advised.

A Ticket allows the holder access to the screening printed on said ticket. A ticket will have the film title, date, time and venue information printed on it. Advance tickets are sold online, over the phone, or, beginning June 1, at the box office until one hour before scheduled film/event start time. At that point, any remaining tickets must be purchased at the door.

Tickets are available until 1 hour before scheduled film/event start time via the festival website, festival box office (beginning June 1), or over phone toll-free with VISA, MASTERCARD or AMERICAN EXPRESS (866-811-4111).

Tickets can be purchased by phone toll-free at 866-811-4111 or online at www.ptownfilm.org/festival. Advance or same day tickets can be purchased on the web or by phone until 1 hour prior to a screening/event, subject to availability. Less than 1 hour to show time, tickets are available at the screening/event venue only. There is no student discount for RUSH ticket sales.

Yes! On the day of the screening, tickets are available for purchase at the festival box office until 1 hour before scheduled screening/event start time, subject to availability. If day-of-show tickets are no longer available, RUSH tickets may be purchased at the screening/event venue, subject to availability.

Rush tickets are sold to the Rush Line 5 minutes prior to show time at the Theater Manager’s discretion at the screening venue. If a film is on RUSH status, it means that all the advance tickets for that screening have been sold. All Pass Holders and Ticket Holders in line are seated up until 15 minutes prior to the screening. 5 minutes before show time any available seats are sold to the RUSH patrons on a first-come first-serve basis.

No. Advance tickets are available at the Festival Box Office on the ground floor of Whalers Wharf, 237 Commercial Street, until 1 hour before scheduled film/event start time.

Students with a valid Student ID may purchase tickets to any screening/event with a 10% discount. Discounted tickets MUST be purchased in person at the festival box office.

No. All sales are final. No refunds or exchanges are permitted.

Ticket packages can be redeemed at the Festival Box Office and/or online. Be sure to log into Ovation with the email used to purchase your ticket package, or contact Ovation at 866-811-4111 for assistance. Ticket packages cannot be redeemed or exchanged at the door.

You must be logged into OvationTix with the same email you used to purchase the pass. Click on “Login to redeem” or the direct login: https://web.ovationtix.com/trs/account/132 Or call OvationTix Support at 1-866-811-4111 for assistance

TIP – Before you begin, review the schedule and make a list of what you want to see. Cart window will time out after a few minutes of inactivity

  1. Login to Ovation with the same email used to purchase the pass
    https://web.ovationtix.com/trs/account/132
  2. Click on the Calendar link at the top menu to see schedule of films.
  3. Select a film or event from the calendar. Add tickets to your cart from the pull-down menu under Promotions. (If your ticket package is not redeemable, it will say Regular Price and list a $ amount).
  4. Click Checkout button to place items in your cart. If you’re done, you can proceed to checkout.
  5. To select more films, click on the Calendar link at the top menu and repeat.

No. Passholders and ticket holders must be in line at least 15 MINUTES prior to showtime or seats may be released to others.

A Pass (Anchor, Monument, Lighthouse, Harbor, Town Hall, Party, Press, Filmmaker) is a credential that allows the bearer certain privileges. Pass privileges are outlined on the back of each pass. PIFF refers to a badge as the physical representation of a pass. To see the different Pass types, click here.

All passes and tickets can be picked up at the Festival Box Office on the ground floor of Whalers Wharf, 237 Commercial Street, beginning June 10. Please contact Sarah Nitsch for more information at sarah@ptownfilm.org.

A limited amount of passes are available while supplies last.

Opening and Closing Night screenings are signature festival events with exciting guests at PIFF’s premier venue, Town Hall. Tickets are $25 to the Opening Night Film and Party and $15 to the Closing Night Film. Please note that tickets to the Closing Night Party at Spindler’s are $50 and can only be purchased at the door.

The Opening & Closing Night parties follow the Opening & Closing Night screenings and are open to the public with a purchased ticket. Please note that you must be 21+ to enter. Tickets to the Opening Night Film & Party at the Crown & Anchor are $25 and can be purchased online, over the phone, or, beginning June 1, in person at the Festival Box. Tickets to the Closing Night Party at Spindler’s are $50 and can only be purchased at the door.

While PIFF does not offer a festival shuttle, our three main screening venues are all within a 5-10 minute walk from each other. Please see any festival representative if you need assistance getting a cab or trolley to your venue.

No, Movie Pass is not accepted at any festival venue.

E-mail our Development Director Sarah Nitsch at sarah@ptownfilm.org for information.

There are multiple options for individual and event sponsorships, including Award and Event name recognition, admission to events and award ceremonies attended by industry influencers, festival branding in festival trailer and program guide, and unique educational, workshop and conference opportunities with the Provincetown Film Institute and Filmmakers. For details please contact Sarah Nitsch at Sarah@ptownfilm.org.

You can pick up your tickets at the Festival Box Office during open business hours. E-Ticket Patrons may print their tickets (or save as PDF to your phone) and bring them directly to the venue without pickup at the Box Office!

June 1st – June 3rd, 12pm – 4pm
June 8th – June 12th, 10am – 6pm
June 13th – June 16th, 10am – 10pm
June 17th – 10am – 6pm

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