Waters Edge Virtual Cinema FAQ

What is Virtual Cinema?

Waters Edge Virtual Cinema offers a curated slate of new release films available for you to watch in the comfort of your home on any web browser. These films are not available on any other streaming platform. 

How does it work?

Choose the film you would like to watch on our cinema page. You’ll be taken to the At Home Arts portal to purchase and watch the film. A portion of your ticket price will support Waters Edge Cinema in the same manner it does when you buy a ticket at our box office. 

I purchased the film. Now how do I watch it?

Click Play. If you have trouble, look for your email receipt. The email will have complete directions for watching your film. Please check your spam folder if you do not see the email. All films are available to watch via your web browser, and some may also be available on apps for streaming devices. 

I followed the directions, but I am still having problems playing the film. What should I do?

Try using a different browser. Some sites do not work with Safari. If you are using Safari as your web browser, try switching to Chrome or Firefox. If you are still having trouble, please email boxoffice@ptownfilm.org and we will resolve your issue as soon as possible.

Can I get a refund?

No refunds, but we can extend your viewing window if possible.

What is a viewing window?

The viewing window (sometimes called term of rental) is the amount of time the film is available for you to watch. These are typically 2-5 days and vary based on the individual film.

Does Waters Edge Cinema determine the ticket price?

No. The film distributors determine the ticket price for each film. 

Can I use a gift card for a virtual cinema title?

Unfortunately, PFS gift cards are not valid for virtual cinema titles due to our arrangement with the film distributors. You’ll be able to use them when we reopen—thank you for your understanding and support!

I am a member of the Provincetown Film Society. Is there a member price?

YES! Now that we have partnered with our new friends, At Home Arts, you can receive a discount by entering a member code. These codes are private and only available to members. If you didn’t receive one, please contact us at boxoffice@ptownfilm.org

How do I enter my discount code?

Select a film from our cinema page which will bring you to our At Home Arts portal. Here you will need to create a login with your email address. You can use the same email and password as your membership so that it’s easy to remember.

Click the blue $12 Screening Only button.

In the coupon field, enter the member code you received to see your discount applied.

Enter your credit card information and pay.

You can now enjoy the film!